Shop Policy – FAQ

PATENTaiwan Shop Business Hours

1. Business Hours : Monday to Friday, 08:00 ~ 18:00, at GMT +8.
2. Left message or email : Please left us your full name, email, phone number in your message or email. Our email address is or

We will reply in 2 days. If there has urgent request, please contact us though Instagram or Facebook.

Payment Notification

Please be informed, you can not change the selected payment methods, the allowable payment methods are belows.
1. Paypal : You can use your paypal account or credit card paypal payment.
2. Bank Transfer : Please email us after finish the transfer. Using the bank transfer, it will take 2-3 more days for transfer confirmation by bank. Please be informed, the bank transfer fee is not included, you need to add the transfer fee for 30 USD while transfer. We will finish dilvery while we receive full payment.


1. EMS is used to ship your product. If the product contents battery, DHL/SF will be used.
2. Delivery time may be 5-15 days, according to the area and the custom process time.

We will start to ship in 3 days after we receive your payment, we will inform you when we shipped.


If the received item(s) is not fit to your request or defects on the item, please contact us in one week after you received the item.
Please be noted, we will cover re-delivery fee for our mistake or unqualified items only. We will charge the extra fee for your newly request.
Thank you very much.

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